Our goal at Jambo Healthcare is to match your loved one with the right caregiver until your and your family is satisfied and happy. We understand that a strong rapport and trust with your caregiver is important to a successful care experience.
If a carer is sick or on holiday then another fully trained carer will be sent in their place and you would be notified of this.
We have locally managed teams which means that in the unusual event that your carer can’t get out to you, an alternative carer would be sent and you would be notified of this.
We like to send the same care givers to our clients but due to staffing levels this may vary at times.
All staff will have regular core training including topics such as; caring for vulnerable adults, manual handling, CPR, first aid and infection control.
Additional training will be based on the needs of the clients and the employees aspirations following appraisals.
All care givers will receive on-the-job training and will be expected to take part in a 12-week induction program.
This will be based on national minimum standards of care, which cover areas such as:
• the role of the health and social care worker
• equality and inclusion
• principles of safeguarding
• person-centered support
• health and safety
The mandatory training will be updated annually
All staff will have as a minimum NVQ or QCF level 2 and will have undergone the Skills for Care Common Induction Standards.
All carers undergo a CRB and POVA search and we take at least 3 references. POVA (Protection of Vulnerable Adults) scheme is a register of professionals who have harmed vulnerable adults in their care. We do not employ anyone who is on this list.
Carers are required to keep a detailed record of the care given to a service user; this must be recorded immediately after care. The records must be factual and must be signed and dated by the carer and be available for the service user to read. The time sheet will always be accurate as it is monitored by a full scheduling software to manage our clients and staff, we’re able to get real-time data on when caregivers arrive and leave a client’s home, what services they performed and are alerted to any potential issues that may arise.
Records of care can only be accessed/made available to the named next of kin
We always consider personalities and will take into account anything that is disclosed at the assessment. Our registered manager will usually visit you for the first few calls to get to know you better and will then introduce you to your assigned carers. We aim to match carers to clients as closely as possible and to maintain continuity whenever we can.
It generally depends on the amount of service you need. If you require extensive hours or 24-hour care, it is only practical to have more than one caregiver coming on a shift basis. But we will certainly strive for continuity with the staff that is providing the care, especially when effort has been made to match the right personalities and care needs. The caregivers like it that way, too.
We appreciate that dynamics may arise when two people meet and if for any reason you and your care support worker do not get on, please let the Registered Manager know as soon as possible, so that we can make speedy arrangements to find you a new carer.
Clients will have a contract with Jambo Healthcare that will explain in clear language what is being provided, the cost and how and when fees are to be paid.